Frequently Asked Questions (FAQs)

In this guide, we’ve provided answers to some of the most common queries about PrepaidGiftBalance.

How do I check my PrepaidGiftBalance online?

To look at your card balance, you can go over to the official PrepaidGiftBalance web site and fill in the card number and security information. Instead, you can dial the customer support call center to get up to date balance and a list of your transactions.

Can I reload money onto my PrepaidGiftBalance card?

No, these are not reloadable cards. After the balance is exhausted one can no longer add funds to the card. To keep on enjoying the prepaid convenience you will buy a new card.

What should I do if my transaction is declined?

A purchase can be declined because the amount of money you input is too much than the available balance, the card information has been typed in the wrong format, or the store does not accept prepaid cards. You should make sure you check your balance and use appropriate details as soon as you retry.

Does my PrepaidGiftBalance card expire?

Yes, the majority of prepaid gifts cards have an expiration date imprinted on the back or front. Despite the expiration time, when you cannot take a replacement card, you can contact customer service, as there might be some extra costs and terms depending on the issuer.

Are there fees for using a PrepaidGiftBalance card?

There are no fees in most cases when it comes to a standard purchase whether in the physical retail outlets or online stores. Replacement fees, inactivity fees or ATM withdrawal fees are possible, however, depending on your card issuer. Always check your cardholder agreement to get certain information about fees.

Can I use my PrepaidGiftBalance card for online shopping?

These cards can be used to engage in online shopping in the United States. During checkout, all you need to do is to insert your card number and expiration date together with the CVV code. You have to make sure that the billing address is the same as the one fixed with your prepaid card company.

What happens if I return an item purchased with my PrepaidGiftBalance card?

When you send in something then in most cases a refund would be made to the balance in the prepaid card. Refunds can take many business days before you see a charged-up amount on your card account by the same merchant.